The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Working Conditions and Physical Environment: Understand and comply with all company and departmental standards, rules, regulations, and P&P’s.Ībility to effectively train, motivate, direct, and supervise club employees. Strong organizational and problem solving skills required.ĭemonstrated positive customer service, communication and listening skills.Ībility to work as a team and in a team environment. Player’s Club and/or customer service experience preferred. High School Diploma/GED or equivalent required. Recognizes that each employee is a representative of the Casino, and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of every person (visitors, co-employees).Īssists in resolving customer and employee concerns in a timely and professional manner. Reports to work on time, and/or provides adequate notice to supervisor prior to absence or lateness in accordance with Casino policy. Maintains proper attendance in accordance with internal policy. Provides customer services in a manner that demonstrates a good working knowledge of all services and promotion at the casino properties.Ĭommunicates with and provide services to the guests in a manner which promotes the casino and sets an example of the highest quality of customer service.Ĭounts inventory and communicates shortages or needs of the club to the supervisor. Provides guests with information regarding the players club and casino promotions.Įnters data in to the player’s club data systems, opening new accounts for customers and issuing cards to the player’s club members.Īssists in the completion of appropriate forms for casino guests.Ĭonducts audits of members and points as needed. Maintains a cohesive work environment through teamwork within the department as well as with every other department within the casino.

Promotes the club to prospective and current club members. Acts as a sales person for the casino and its promotions.Įnsures that all customers are greeted in a courteous and professional manner. Enters data in to the player’s club, opening new accounts for customers and issuing cards to the player’s club members. Position Summary: Provides guests with information regarding the players club and casino promotions.

Tonkawa hotel and casino jobs